Terms and Conditions
Damaged or Missing Orders
If your item is damaged or missing, please contact us within 30 days and we will refund or replace the item. Please contact us at earthworksfarmalaska@gmail.com or 907-745-6725. If your order is damaged, please photograph the damage and send us an email. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you will need to pay for shipping to the new address.
Return Policy
You may request to return an item if it’s unused and in its original packaging. Opened items may not be returned. If you want to return an item, please email us at earthworksfarmalaska@gmail.com within 30 days. You are responsible for return shipping. All refunds for the product price are applied to the original method of payment. Shipping costs, taxes, or duties will not be refunded. Allow 10 days for returns to process. Wholesale orders may not be returned. The shop may choose to decline any return request for any reason, although we generally will try to honor returns.
Payment Options
We accept Visa, Mastercard, Discover, American Express, and Paypal. We do not accept checks except for wholesale orders. We only accept cash at in-person sales locations.
Shipping Information
Some items are stocked and can be shipped within one day. Other items are handmade after order and must be created before we can ship. Please expect anywhere between 1-3 days before your order ships. You will receive an email indicating that your order shipped. Please note that if the farm staff are out on leave/holiday, in rare occasion there may be an additional day or two of processing time. Shipping is charged at the time of checkout. You will be provided shipping options and may choose depending on when you want to receive the product.
Security
Our site uses industry standard encryption. You may choose to use PayPal instead of providing a Credit Card or Debit Card number if you would like.
Change or Add to an Order
You can change your order by first cancelling the order. Once cancelled, you can re-order. We cannot edit orders. You cannot add to an existing order, but you can order again.
Order Cancellations
You can cancel an order by calling or emailing us. If we have not already handmade the product and the product has not shipped, we will cancel the order and refund you. If the product has already shipped, we cannot cancel the order. We can refund you if you ship the product back in new condition. We cannot refund shipping if the product has already shipped.
Combining orders
We cannot combine orders.
Shipping Delays
We are not responsible for delays in shipping by our carrier (USPS). Please note that delivery times may vary, especially depending on the shipping method chosen.
Incorrect Address
If you provide the incorrect address, and the item is not returned to us, we are not responsible for refunding the order. Please double-check your addresses when ordering and ensure it is the correct address.
International Shipping
We ship to any country where it is legal to do so. We do not ship to sanctioned countries (Cuba, Iran, North Korea, Sudan, Syria).
Customs Charges
You are responsible for covering any customs charges for international orders.
Sales Tax
Local sales tax is charged, if applicable, automatically.
Order Minimum
There is no minimum order price or quantity.
Right to Refuse Service
We reserve the right to refuse service to anyone for any reason (where permitted by law).
Terms and Conditions Changes
We may change these terms and conditions at any time. There may be typographical errors on our site and in these terms and conditions. If such errors exist, we reserve the right to correct and clarify those errors at any time.
Privacy Policy
Earthworks Farm is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways. We don’t guarantee website links or the policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our products and services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive information includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will not be collected by AbeilleAlaska.com or Earthworks Farm.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.